Orders will be delivered anywhere in Europe, by a certified carrier. For other destinations, please contact us.
The order will be sent to the address that the Customer / User indicates for delivery.
Shipping costs may vary depending on the quantity of products, place of destination, delivery time and additional services.
At the end of the order you will be asked which method you prefer.

The Client / User will be notified at the following times:

• Order confirmation email, at the time you place it;
• Payment confirmation email, when you make it;
• Shipping confirmation email, when the order leaves the warehouse to the indicated address. 

ORDERS
Items are ordered on the website www.petalamel.pt in the store of one of the distributors. (you must fill in all mandatory fields for this purpose). When making an online purchase, the Customer / User expresses its full and complete acceptance of the terms and conditions, prices and description of the products included in this transaction. The order is only considered formally accepted upon confirmation of the same to the customer. These terms and conditions will be the only applicable between the two parties.

If we have any questions related to the order (delivery address, payment confirmation, products out of stock, etc.), we will contact the customer through our Customer Support. We will wait for a response for three business days. The order will not be shipped until we get a reply to our message. If we do not get a response within this time, we will cancel the order and refund the customer. 

DELIVERY TIMES
The Petalamel premises are considered as the delivery location. The Customer / User may request the distributor to deliver the order to be delivered, which will be carried out by a contracted transport company, whenever it is not possible to use its own means. The customer, upon receiving the goods, should check if it has any damages resulting from the transport, noting the anomaly in the respective document and, informing the distributor in writing within 3 days from the delivery date, whenever this occurs. If such a procedure is not implemented, the goods are considered to be delivered in perfect condition, without any damage being attributed to the transport operation. The delivery times provided in the order confirmation are predictable and cannot be considered binding. The deadlines can be extended by factors that are foreign to us, namely related to, goods suppliers, transport delay, circulation restrictions, etc. Thus, in case of non-compliance with the expected delivery time, our company does not accept any type of compensation claim related to delayed supply.

The provision of an incorrect or incomplete delivery address can lead to its return to the origin, resulting in additional costs for the customer, so we recommend that the customer always make sure that the delivery address indicated when registering the order is effectively correct and complete. Once the order has been processed, it is not possible to change the delivery address or the billing data you have specified.

OWNERSHIP
The distributor is the owner of the goods supplied until the full payment of the invoiced amount, by the customer, which is vested with the responsibility of a faithful depositary of the products sold until the total fulfillment of the obligations assumed by him.